Features

Live Web Chat

Fusion Chat Pro enables you to add 'live help' to your web site. Visitors can click a link to start chatting to operators within your organization as they browse your site. The chat client works in all browsers and does not require any plugins.

Key Chat Features:

  • Step-by-Step visitor monitoring.
  • Multiple operators.
  • Department specific chat.
  • Transfer chats between operators.
  • Operator to operator chat.
  • Operator to operator training mode.
  • Integrated spell check.
  • Visitor and operator 'typing' status.
  • Canned responses.
  • Push pages to visitor.
  • Custom logo and chat images.
  • Visitors can request emailed transcript.
  • Automatic 'leave a message' form.
  • Multi-language chat window.
  • Live chat translation.

Engage Your Visitors

Fusion Chat Pro enables you to proactively engage your visitors by sending them popup friendly 'invite' messages. Visitors can click the message to start a chat session. You can send custom messages that are unique to each visitor. Fusion Chat Pro can also automatically send custom invite messages to visitors when specific conditions are met (for example, visitor arrives from a certain city or via a certain PPC campaign, or used specific keywords).

Watch Live Web Stats

Fusion Chat Pro allows you to watch your web site visitor activity in real time. See visitors arriving at your site and move from page to page. See how they found your site, what keywords they used and where they are in the world. Fusion Chat Pro will display GEO-IP against each visitor, including country, city, region and organization name. You can see if the visitor has been to your site before and if they are a prospect.

Click To Call Back

Visitors on your web site click a link to request a call back from someone in your organization via a simple form. Fusion Chat Pro automatically notifies operators via popup, or email that they need to make a call back at the correct time. All call back requests and visitor contact information are stored in the Fusion Chat Pro database. If you use Skype VOIP, you can even call the visitor directly from within the Fusion Chat Pro Client.

Monitor PPC Campaigns

Fusion Chat Pro enables you to track visitors based on the PPC (pay-per-click) campaign that they used to find your site. You can create real-time 'Alerts' for each PPC campaign and you can view historical analysis reports.

Monitor Prospects

Fusion Chat Pro can watch for visitors that view certain key pages on your site and spend x minutes viewing. This can be over multiple visits. Fusion Chat Pro can then flag these visitors as 'prospects' and alert you in real time. Fusion Chat Pro can send custom invite messages to prospects. You can also run reports showing the number of prospects per PPC campaign, referrer and keyword.

Detect & Deter Click Fraud

Fusion Chat Pro enables you to detect click fraud as it happens. You can send visitors who you suspect of click fraud a warning message. Fusion Chat Pro can also automatically detect click fraud and send warning messages to the visitor.

Analyze Your Web Traffic

Fusion Chat Pro also provides historical web analytic reporting with over 70 traffic analysis reports. Both Windows based and Web based report viewers are included. Fusion Chat Pro can also automatically send daily, weekly and monthly traffic analysis reports direct to your inbox in PDF or HTML format.